CONTACT – COLLECTGIRLS

Last updated: 27 July 2026

1. CONTACT DETAILS

For CollectGirls support, email:

{email}

2. GENERAL SUPPORT

Use the contact email for account help, bug reports, gameplay questions and general enquiries. Include your username, account email, a clear description and relevant screenshots or dates.

3. ACCOUNT ACCESS AND RECOVERY

For login or account recovery issues, include the username and account email involved. We may require reasonable information to verify that you control the account before changing details or restoring access.

Never send us your password.

4. BILLING AND REFUNDS

For payment issues, include the purchase amount, date, Coin bundle and transaction or receipt identifier. Refund requests are assessed under the Refund Policy and applicable consumer law.

Do not send complete payment card numbers, card security codes or online banking credentials.

5. PRIVACY REQUESTS

For access, correction or deletion requests, state that your message concerns privacy and identify the account involved. We may need to verify your identity before acting.

Privacy practices are explained in the Privacy Policy.

6. SECURITY REPORTS

If you believe you have found a security vulnerability, provide enough detail for us to investigate and reproduce it safely.

Do not access, alter, retain, download or disclose another user’s information, disrupt the Service, demand payment, or publicly disclose a vulnerability before we have had a reasonable opportunity to respond.

7. INTELLECTUAL PROPERTY

CollectGirls’ original characters, artwork, branding, card designs and other game assets are protected intellectual property. For legitimate intellectual property enquiries, licensing requests or reports of unauthorised commercial use, identify the material involved and provide supporting information.

This contact process is not permission to copy or use CollectGirls content.

8. COMMUNITY AND CONDUCT REPORTS

For reports concerning harassment, impersonation, inappropriate usernames, cheating, bots, exploits or account trading, include the relevant username, date, screenshots and a description of the conduct.

Reports are assessed under the Community Guidelines.

9. RESPONSE TIMES

We aim to review messages within a reasonable period. Response times may vary based on message volume, complexity, verification requirements and whether information is needed from a payment or service provider.

Sending an email does not itself guarantee a refund, restoration, enforcement action or acceptance of a legal claim. Requests are assessed under our policies and applicable law.