PRIVACY POLICY – COLLECTGIRLS

Last updated: 27 July 2026

1. ABOUT THIS POLICY

This Privacy Policy explains how CollectGirls collects, uses, stores and discloses personal information when you use the Service, create an account, make a purchase or contact us.

We aim to handle personal information responsibly and in accordance with applicable Australian privacy requirements. The precise legal obligations applying to CollectGirls may depend on its activities and business size, but this policy describes the practices we intend to follow.

2. INFORMATION WE MAY COLLECT

account information, including email address, username, display name, account identifiers and authentication records;
game information, including wallet balance, cards, variants, inventory, pack openings, rewards, achievements, settings, statistics and progress;
purchase information, including the selected bundle, amount, currency, payment status, provider reference, receipt information, refunds, disputes and fraud signals;
support information, including messages, account recovery details, privacy requests, bug reports and security reports;
technical information, including IP address, browser, device type, operating system, timestamps, logs, error reports, request information and security events;
cookies, browser storage values and similar technologies used for authentication, preferences, security and functionality;
future social information, such as profile content, messages, guild activity, trades, gifts or reports, if those features are introduced.

We do not intend to store complete payment card numbers or card security codes. Sensitive payment details are handled by the payment provider.

3. HOW INFORMATION IS COLLECTED

Information may be collected directly from you, automatically through your use of the Service, from our database and authentication systems, and from providers involved in hosting, payments, email, analytics, security and fraud prevention.

4. HOW WE USE INFORMATION

to create, authenticate, protect and manage accounts;
to save inventories, wallet balances, profiles and game progress;
to operate pack openings, the Daily Wheel, Fusion Lab, achievements and other game systems;
to process, confirm, fulfil, refund and reconcile purchases;
to detect cheating, bots, exploits, fraud, chargeback abuse and account compromise;
to provide support, recover accounts and respond to complaints;
to operate, troubleshoot, analyse, secure and improve CollectGirls;
to enforce our Terms and Community Guidelines;
to comply with legal obligations and respond to lawful requests.

5. SUPABASE AND SERVICE PROVIDERS

CollectGirls may use Supabase for database, authentication and related backend services. We may also use hosting, email, security, analytics and operational providers.

We disclose only information reasonably necessary for those providers to perform their services. Providers may process information in Australia or overseas and may apply their own terms and privacy policies.

6. STRIPE AND PAYMENTS

Payments may be processed by Stripe or another provider identified at checkout. The provider may collect payment details, billing information, device information, identity information and fraud-prevention signals.

CollectGirls may receive limited information such as transaction identifiers, amount, currency, status, payment method type, receipt details, risk results, refunds and disputes.

7. COOKIES AND BROWSER STORAGE

CollectGirls may use cookies and browser storage to maintain authentication, remember preferences such as mute state, improve security and support site functionality. Some features may not work correctly if these technologies are blocked or cleared.

8. LOGS, SECURITY AND FRAUD PREVENTION

We may create and review logs relating to login attempts, requests, transactions, pack openings, reward claims, balance changes, errors and unusual activity. These records help protect users, investigate technical problems and enforce our rules.

Automated signals may be used to identify suspicious behaviour, but significant enforcement decisions may also be reviewed using available records and context.

9. DISCLOSURE OF INFORMATION

We may disclose relevant information:

to providers that operate or protect CollectGirls;
to payment providers, banks or fraud-prevention services;
to professional advisers where reasonably necessary;
to authorities or other parties where required or authorised by law;
to protect CollectGirls, users or others from fraud, security threats or unlawful conduct;
as part of a genuine business transfer, subject to appropriate handling of personal information.

We do not sell personal information as a standalone commercial product.

10. OVERSEAS PROCESSING

Some providers may store or process information outside Australia. The countries involved may vary depending on provider infrastructure. By using the Service, you acknowledge that overseas processing may occur, subject to applicable law and provider safeguards.

11. DATA RETENTION

We retain information for as long as reasonably needed to operate accounts and purchases, preserve game integrity, resolve disputes, prevent fraud, maintain backups and records, and meet legal obligations.

Some information may remain after account closure where required for transaction records, security, fraud prevention, legal compliance or backup processes. We may de-identify information where appropriate.

12. DATA SECURITY

We use reasonable technical and organisational safeguards appropriate to the Service, including server-side controls and access restrictions. No online service can guarantee absolute security.

You are responsible for protecting your password, email account and devices. Contact us promptly if you suspect unauthorised access.

13. ACCESS AND CORRECTION

You may request access to or correction of personal information by emailing {email}. We may need to verify your identity and may refuse or limit a request where permitted by law, while explaining the reason where required.

14. ACCOUNT AND DATA DELETION

You may request account deletion by contacting us. Deletion may permanently remove access to cards, Coins, progress, purchases and other account features.

We may retain limited records where reasonably necessary for payments, disputes, fraud prevention, security, backups or legal obligations. Account deletion does not automatically create a refund entitlement.

15. MARKETING AND COMMUNICATIONS

We may send essential account, security, purchase and policy communications. If optional promotional communications are introduced, they will include an available method to opt out where required.

16. ANALYTICS

CollectGirls may use analytics to understand performance, errors, feature use and general engagement. Where practical, we may use aggregated or de-identified information. This policy will be updated if our analytics practices materially change.

17. AGE RESTRICTION

CollectGirls is intended for adults aged 18 years or older. We do not knowingly seek to collect personal information from children. Contact us if you believe a person under 18 has created an account.

18. THIRD-PARTY LINKS

CollectGirls may link to third-party websites or services. We are not responsible for their privacy practices, security or content.

19. DATA BREACHES

If we become aware of a security incident involving personal information, we may investigate, contain and remediate the incident and notify affected people or regulators where required by law.

20. COMPLAINTS

Privacy questions or complaints may be sent to {email}. Include enough detail for us to investigate. We will aim to respond within a reasonable period.

If you remain dissatisfied, you may have a right to contact an appropriate privacy regulator, depending on the law applying to the matter.

21. CHANGES TO THIS POLICY

We may update this policy when the Service, providers or legal requirements change. The latest version applies from the date stated when published.

22. CONTACT

Privacy enquiries: {email}.